What happens before work starts and if a project ends.

This page describes the planned engagement workflow. The website does not currently accept payment or activate an engagement. If Studio Bluework confirms that a service is available and a project proceeds, the signed Master Services Agreement, Service Order, and completed cancellation notice would state the project-specific dates, amounts, and rights. The signed packet would control if this summary differs.

Before work begins

The intended order is: both parties sign the complete project-specific packet; Studio Bluework sends a client-specific invoice; payment clears; the applicable no-work period ends; and Studio Bluework sends written start confirmation. Payment alone would not start work. For a fixed report, the planned invoice would be for the full fee as an advance and due within seven calendar days.

The planned operating rule is a five-business-day no-work period after the later of complete packet delivery and cleared payment, and never earlier than any longer or later deadline stated in the packet. No research, measurement, drafting, visit, or agency contact would begin before written start confirmation.

Cancelling during the waiting period

For an activated fixed-report engagement, the advance would remain fully refundable during the stated no-work period. The completed packet would state the cancellation deadline, delivery methods, business contact information, and any language-specific requirements. It would also state how written notice, including mailed notice when applicable, is treated.

After work starts

The fixed-report Service Order would allocate fees only to discrete completed tasks. A started but incomplete task would earn $0. Approved noncancelable outside costs would remain separate. Permit-document and correction work would use project-specific milestones, a cancellation-accounting rate, and a cap completed before signature; blank amounts would not activate a project.

Refund method and timing

When a signed packet or applicable requirement calls for a refund within ten calendar days, the planned process is to return the refundable amount by a traceable method within that period. Invoice, cleared payment, refund, and reconciliation would remain separate states. This workflow must pass its payment and refund rehearsal before paid services are activated.

Changes and home visits

For an activated engagement, Studio Bluework would not collect payment, obtain a signature, accept new scope, or rely on a verbal change during a home visit. A requested change would return to a remote written Change Authorization before added work begins.

How to send a cancellation or refund question

If you have a signed packet, use the cancellation address and methods stated there. Questions may also be sent to info@studiobluework.com. Do not use the website inquiry form for a time-sensitive cancellation.