What happens before work starts and if a project ends.

Sending an inquiry is free and does not start work. This website does not accept payment. Before a project proceeds, both parties sign a complete agreement packet: the Master Services Agreement, Service Order, and cancellation notice. That packet states your project-specific dates, amounts, and rights and controls if this summary differs.

Before work begins

After both parties sign and receive the complete packet, Studio Bluework sends a client-specific invoice. A fixed-report invoice is for the full fee as an advance, due within seven calendar days. Payment alone does not start work.

Studio Bluework observes a five-business-day no-work period after the later of complete signed-packet delivery and cleared payment. Work never starts before a longer or later deadline stated in the packet. Once the waiting period ends and intake is complete, Studio sends written start confirmation. No research, measurement, drafting, visit, agency contact, or consultant contact begins before that confirmation.

Cancelling during the waiting period

Your advance remains fully refundable during the no-work period. The completed packet states the exact cancellation deadline, delivery methods, business contact information, and any language-specific requirements. You may cancel with any writing that communicates your intent to cancel; no particular form, signature on our form, or approval from Studio is required. A properly addressed, prepaid mailed notice is effective when deposited.

After work starts

You may still cancel in writing. Fixed-report fees are earned only for completed tasks listed in the Service Order. A started but incomplete task earns $0. Approved, noncancelable non-consultant outside costs remain separate. Permit-document and correction work use project-specific milestones, a cancellation-accounting rate, and a cap completed before signature; blank amounts do not activate a project. Any unearned balance is refunded, with no added cancellation penalty.

Refund method and timing

Studio Bluework sends the required refund by a traceable method within ten calendar days after receiving your cancellation notice, or sooner if a shorter mandatory deadline applies. Your bank or card provider may take additional time to post the credit; that does not extend Studio's deadline to send it.

Changes and home visits

Studio Bluework does not collect payment, obtain a signature, accept new scope, or rely on a verbal change during a home visit. Added work requires a remote written Change Authorization signed and dated by both parties before it begins.

How to send a cancellation or refund question

If you have a signed packet, use the cancellation address and methods stated there. Questions may also be sent to info@studiobluework.com. Do not use the website inquiry form for a time-sensitive cancellation.